Shipping & Returns Policy

Shipping

• In-stock items:
  All in-stock items are typically dispatched within 3 working days of your order.

• Custom or made-to-order items:
  These items may require a longer lead time. The estimated dispatch date will be clearly indicated on the product page.

• Delivery charges:
  Delivery costs for website purchases are calculated at checkout and are based on the product’s dimensions and weight.

• Quotation-only items:
  Delivery costs and lead times for items sold by quotation will be confirmed in your quote.

Your Right to Cancel

Under UK consumer law, you have the right to cancel your order for most items within 14 working days of receiving your goods (“cooling-off period”). This applies to standard, non-custom items.

• To cancel, notify us in writing via [insert email] or by post to [insert postal address] within the 14-day period.

• Once we have received your cancellation notice, we will provide instructions for returning the item.

• You must return items in their original condition, unused, and unopened. You are responsible for the cost of returning goods unless they are faulty or damaged in transit.

Exclusions: Custom or personalised items cannot be cancelled unless they are faulty, damaged, or not as described.

Faulty or Damaged Goods

If an item is faulty, damaged during transit, or not as described:

• Notify us within 14 days of delivery.

• Provide your order number and details of the fault or damage.

• We will arrange for the item to be returned at no cost to you and offer a repair, replacement, or full refund as appropriate.

Your statutory rights under the Consumer Rights Act 2015 remain unaffected.

Returns Procedure

1. Contact our customer service team at [insert contact email/phone] to request a return.

2. Follow the instructions provided for returning your item safely.

3. Refunds will be processed within 14 working days of receipt and inspection of the returned item.